Política de reembolso

RETURN & EXCHANGE POLICY

We always offer to send out replacements but do not offer full refunds.

We have a 30-day return policy. During that time, we require customers to email a return request within 14 days of item delivery. Christmas gifts can be returned/exchanged until January 31.

To start a return request, contact us at palcayaga.art@gmail.com. In your return request email, please provide the following:

  • Name and Phone Number
  • Order Number
  • Reason for Returning/Exchanging
  • Damaged Items: 2-3 Photos of Damaged Items
  • Incorrect Items/Exchanges: Photos of Packaged Item(s) Before Returning to Us

 

We will review your return request within 2-3 business days. If the request is accepted, you can ship the items you wish to return to the address below.

Return Address:

Patricia Alcayaga
Grubbevägen 92C, 90361 Umeå, Sweden

Please note:

- The customer is responsible for all shipping costs (return and replacement shipping costs).

- Items sent back to us without first requesting a return will not be accepted.

- Items must be returned in their original condition and in the original, undamaged packaging or a similar protective tube/box.

- We reserve the right to refuse any returns that do not fulfill these criteria.

- If we receive the item damaged, we can refund 50% of your item(s) purchase.

You can always contact us via email for any questions or concerns.

DAMAGED OR INCORRECT ITEMS

We do our best to ship your order safely and securely, but if your order arrives damaged or incorrect, we will offer an exact replacement of the original purchase and cover all shipping costs.

We do require the damaged/incorrect item to be returned to us within 30 days of arrival. Please follow the return request steps above within 14 days of arrival.

If the return request is accepted, you will receive a return label via email for the damaged/incorrect items.

Once we receive the damaged/incorrect item(s), we will ship your replacement and send a tracking number within 2-3 business days.

We apologize for the inconvenience.

If you have any questions about damaged items, please contact us at palcayaga.art@gmail.com.